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About Us

CREATING THE FUTURE OF WORK

About Us

We are contact center employees who imagined a better way of doing things. After years of trying to improve the legacy contact center model, we’ve decided to build an innovative next-generation cloud platform for our CX Advocates and business partners.

What drives us is our mission of creating gainful employment alternatives for everyone that deliver choice, flexibility and dignified compensation while helping businesses maintain levels of service with the highest degree of quality and reliability.

We are working to create a connected end-to-end system that eliminates waste, allowing us to reduce business spend on sales and service while passing through higher wages for our workers.

Novel CX pairs businesses and individuals through our marketplace which facilities a gig-like economy; supplying businesses with remote contingent labor on-demand for as long as support is needed. We give businesses unprecedented control over their business continuity, scalability, and agility while supporting each element of the work life cycle.

Mission

To create gainful employment alternatives for everyone that deliver choice, flexibility and
dignified compensation while helping businesses maintain levels of service with the
highest degree of quality and reliability.

Vision

At Novel CX we are creating the future of work by challenging the status quo and re-imagining a better way of serving the needs of people and business.

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