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Privacy

Your data with Novel CX

Protecting your private information is our priority. This Statement of Privacy applies to www.novelcx.com, and Novel CX, LLC. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Novel CX, LLC. include www.novelcx.com and Novel CX. The Novel CX website is a Business Process Outsourcing and Software as a Service site. By using the Novel CX website, you consent to the data practices described in this statement.

  • Information we collect

In order to better provide you with products and services offered, Novel CX may collect personally identifiable information, such as your:

  • First and Last Name
  • E-mail Address
  • Phone Number
  • Job Title
  • Ssername
  • Language preference
  • Country and occupation
  • You may provide transaction information when using the Site (e.g., purchasing or registering a product or requesting information), including your name, billing address, and payment information. Location, IP address, domain, browser, viewing data, and other information may be collected as a part of our analysis of your use of our Site. 
  • We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include:
    • registering for an account;
    • entering a sweepstakes or contest sponsored by us or one of our partners;
    • signing up for special offers from selected third parties;
    • sending us an email message;
    • submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
  • How we use your information

Novel CX collects and uses your personal information to operate and deliver the services you have requested.

Novel CX may also use your personally identifiable information to inform you of other products or services available from Novel CX and its affiliates.

By using the Site, you consent to our use of your information for these purposes. Sharing of Your Information

Novel CX collects and uses your personal information to operate and deliver the services you have requested. We will not disclose your personal information outside of Novel CX except in limited circumstances, such as:

  • We may hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases or postal mail, answering customer questions about products or services, and processing event registration. We will provide those companies with only the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
  • We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary (i) to conform to the edicts of the law or comply with legal process served on us, (ii) to protect and defend the rights or property of Novel CX, or (iii) to act in exigent circumstances to protect the personal safety of our users or the public.
  • In the event that Novel CX, or any portion thereof, is sold, transferred, merged, financed, or dissolved, in whole or in part, your personal information that we may possess may be sold, transferred, or otherwise disclosed as part of the transaction or proceeding unless you instruct us not to do so.
  • We may use a third-party service to host our online communities or to provide website analytics. We may also hire third parties to collect data or may purchase data from third parties, including renting email address lists for use in email campaigns. We will provide the same security and management options as set forth herein for data collected from our Site, phone system, chat, social media, support portal, or other systems. However, you may encounter links to third-party sites (e.g., business partners) and, although a connection may be made to such sites, we are not responsible for their privacy policies and this Privacy Notice does not cover their practices.

Cookies and Other Mechanisms

Tracking User Behavior

Novel CX may keep track of the websites and pages our users visit within Novel CX, in order to determine what Novel CX services are the most popular. This data is used to deliver customized content and advertising within Novel CX to customers whose behavior indicates that they are interested in a particular subject area.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Novel CX. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Novel CX website.

 

Use of Cookies

The Novel CX website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Novel CX pages, or register with Novel CX site or services, a cookie helps Novel CX to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Novel CX website, the information you previously provided can be retrieved, so you can easily use the Novel CX features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Novel CX services or websites you visit.

Other Notices

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Security of your Personal Information

Novel CX secures your personal information from unauthorized access, use, or disclosure. Novel CX uses the following methods for this purpose:

  • SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

 

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
 

Children Under Thirteen

Novel CX does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

E-mail Communications

From time to time, Novel CX may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Novel CX or click on a link therein.

 

If you would like to stop receiving marketing or promotional communications via email from Novel CX, you may opt-out of such communications by clicking the “unsubscribe” link at the bottom of any marketing email you receive from Novel CX.

 

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

 

Changes to this Statement

Novel CX reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

 

Contact Information

Novel CX welcomes your questions or comments regarding this Statement of Privacy. If you believe that Novel CX has not adhered to this Statement, please contact Novel CX at: Support@NovelCX.com

 

 

Effective as of July 17, 2022

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